1. Overview
Axovira ("we", "our", or "us") is committed to protecting the privacy and security of your personal and operational data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our ERP software platform, or engage our digital services (including website and mobile app development).
By accessing or using Axovira products and services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect several types of information to provide and improve our services to your business:
- Personal & Business Account Data: Name, work email address, company name, phone number, industry, and billing credentials when you request a demo, register for an account, or purchase a subscription.
- Operational & Transactional Data: Information entered into Axovira ERP modules (such as inventory items, purchase orders, sales invoices, payroll records, and financial vouchers) solely to process your business operations.
- Technical & Usage Data: IP addresses, browser types, operating system details, access times, and system interaction logs to monitor performance, maintain security, and optimize load speeds.
3. How We Use Information
We process collected data for the following legitimate business purposes:
- To provision, maintain, and support your Axovira ERP instance and cloud infrastructure.
- To process payments and manage your active subscription plans.
- To respond to customer support inquiries, demo requests, and technical tickets.
- To send important administrative notifications, system updates, and security alerts.
- To detect, prevent, and address technical issues, unauthorized access, or fraudulent activities.
4. Data Sharing & Disclosure
We do not sell, rent, or trade your personal or business data to third parties. We only share information under the following strict circumstances:
- Service Providers: Trusted third-party vendors (such as cloud hosting providers, payment processors like Stripe/WooCommerce, and email delivery platforms) who assist in operating our service under strict confidentiality agreements.
- Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., a court order or subpoena).
5. Security & Encryption
All data in transit is encrypted using 256-bit SSL/TLS protocols. Data at rest is backed up daily in encrypted cloud storage locations with role-based access control and strict audit logging.
7. Your Data Rights
You have the right to access, update, export, or request deletion of your personal data stored within Axovira systems at any time by contacting our privacy team.
8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your data, please reach out to us:
Axovira Privacy & Data Protection Team
Email: sales@axoviraerp.com
Address: 1001 S Main ST STE 700, KALISPELL, MT, 59901